An accomplished executive and effective leader, Janice Lachance is the Interim President of the Better Business Bureau Institute for Marketplace Trust.
She comes to this position after navigating a successful leadership transition as Interim President and CEO of the Society of Consumer Affairs Professionals International, which represents a global profession of best-in-class customer care experts across all industries. Prior to her service at SOCAP, she served as CEO of the Special Libraries Association for more than 10 years, leading the global association of 8,000 librarians and information professionals, and their business partners located in 75 countries.
Prior to her work in not-for-profit enterprises, she was nominated by President William Clinton and unanimously confirmed by the U.S. Senate as the Director of U.S. Office of Personnel Management (OPM), the federal government’s independent human resources agency, responsible for all policy and programs affecting the 2.1 million members of the nation’s civil service.
Janice is credited with many seminal achievements at OPM, including: reformulating the agency’s mission and strategy as well as re-engineering its 3,700 employee organizational structure and culture; expanding the Family and Medical Leave Act to permit the use of sick leave to care for a newborn or ailing family member; instituting affordable long-term care insurance for million federal employees, members of the armed services, and retirees; making innovative and cost-effective improvements in health insurance and retirement programs; dramatically increasing outreach and recruitment efforts to first-job employees from underrepresented populations; and, establishing USAJOBS, the Federal Government's official source for federal job listings and employment opportunity information and which attracts more than 20 million visits annually.
As a cabinet-ranked member of the Clinton Administration leadership team, Janice was appointed by the President to lead five US diplomatic missions, including to China and Israel, and to serve as a Commissioner of the White House Fellows program, as Chair of the National Labor-Management Partnership Council, and as a member of the President’s Management Council.
A leader in her profession, dedicated volunteer, and trusted advisor, she is a Fellow of the American Society of Association Executives, an honor given to less than one percent of its membership, the elected Vice President of the American Society for Public Administration (President in 2017), and an elected Fellow of the National Academy of Public Administration. Janice was born and raised in Biddeford, Maine, graduated from Manhattanville College, and earned her law degree from Tulane University. She is admitted to practice law in the State of Maine, the District of Columbia, and the United States Supreme Court.
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